Shipping policy

1. Delivery Area

We deliver within Germany and to member states of the European Union.

2. Shipping Provider

Shipping is carried out via DPD or an equivalent parcel service provider.

3. Delivery Times

Germany:

Standard shipping: generally 3-5 business days after receipt of payment.

Express shipping: generally 1-2 business days after receipt of payment.

EU member states:

Standard shipping: generally 5-8 business days, depending on the destination country.

In case of unforeseen delays, you will be informed without undue delay.

4. Shipping Costs

The shipping costs shown at checkout are decisive.

Germany:

Standard shipping: €10.00. Orders of €250.00 or more are shipped free of charge by standard shipping.

Express shipping: €39.99.

EU member states:

Standard shipping: €29.99. Orders of €350.00 or more are shipped free of charge by standard shipping.

5. Failed Delivery and Non-Collection

The customer is responsible for providing a complete and correct delivery address and for accepting or collecting the shipment within the periods specified by the shipping provider.

Merely refusing a parcel or failing to collect it from a parcel shop or branch does not automatically constitute withdrawal from the contract. Withdrawal requires a clear statement from the customer.

If a shipment is returned to us because delivery could not be completed due to an incorrect or incomplete delivery address, non-collection, refusal of acceptance, or another reason attributable to the customer, we may charge the customer the actual and documented return costs. If the customer requests reshipment, the order will be resent after confirmation of the delivery address and payment of the additional shipping costs and, where applicable, the actual return costs incurred.

Statutory consumer rights, especially the right of withdrawal, remain unaffected.