Shipping policy
1. Delivery Area
We deliver within Germany and to member states of the European Union.
2. Shipping Provider
Shipping is carried out via DPD or an equivalent parcel service provider.
3. Delivery Times
Germany:
Delivery time is generally 1–2 business days after receipt of payment.
EU member states:
Delivery time is generally 1–4 business days depending on the destination country.
In case of unforeseen delays, you will be informed without undue delay.
4. Shipping Costs
Germany:
Shipping costs are displayed during checkout.
Orders above €100.00 are shipped free of charge.
EU member states:
Shipping costs start at €15.00 and are displayed during checkout.
5. Tracking
All shipments include tracking.
You will receive a confirmation email with tracking details once your order has been dispatched.
6. Transfer of Risk
For consumers, the risk of accidental loss or deterioration of the goods passes to the customer only upon delivery of the goods.
7. Packaging
Products are carefully and securely packaged to prevent transport damage.
8. Contact
For shipping inquiries, please contact:
info@fratellidiamanti.com